Thursday, January 24, 2013

The Times They Are A Changing


Hi Verve fans!  I want to let you all know about a little change to our shipping rates and policies.  The US Postal Service has announced a rate increase that goes into effect this weekend.  I must admit I had some sticker shock when I saw the new rates (some increasing over 100%) and have struggled all week with what to do.  It's a significant increase to the price of shipping to Canada and other international countries.  I really want everyone to be able to get their Verve on without having to pay crazy shipping fees so I tried  to come up with a solution that keeps things somewhat affordable for y'all and doesn't destroy Verve's budget.  I am still researching other options for international shipping, but I've outlined the current changes below.

We'll be updating our website to the new rates when our shipping center closes for the weekend (approx. 3:30pm Mountain on 1/25/13).






US Shipping Changes:  Free shipping will change to orders over $55.  Reduced shipping has been eliminated, but we have changed our standard method of shipment to first class for $3.  Priority mail is an option for $5.50 if you want things a little faster and don't qualify for free shipping.  Free shipping orders will ship first class under 13 ounces and Priority over 13 ounces.

CANADIAN Shipping Changes: 
Unfortunately, the rate changes hit Canadian prices the hardest.  Free shipping to Canada has been eliminated and we have changed our shipping to a weight based table.  In the place of free shipping, we have discounted the rates for packages over 8 ounces by $5.50, which is roughly equivalent to the US free shipping discount. 
Delivery times remain the same: 1-4 weeks and tracking is NOT available.

INTERNATIONAL Shipping Changes:  We have changed from flat rate shipping for international packages to First Class International Package and are now offering weight based rates.  We have discounted the rates for packages over 8 ounces by $5.50, which is roughly equivalent to the US free shipping discount.  Delivery times remain the same: 2-5 weeks and tracking is NOT available.

If your total before shipping (after any applicable discounts) is over $55, shipping to the US is on us! Rates are automatically applied in the shopping cart based on your order total. Free shipping orders will be shipped first class or priority mail depending on weight.

United States (and APO) USPS First ClassUSPS Priority Flat Rate
orders under $55 $3.00
(5 - 10 day estimate)
$5.50
(2 - 7 day estimate)
orders $55 and over FREE

Canadian Shipping Rates: Delivery Estimate
(from shipment date)
Weight
Rates 1-4 weeks
0 - 3.9 oz. 7.35 Ships First Class International Package
1-4 weeks
NO TRACKING
4 - 7.9 oz. 8.55
8 - 11.9 oz. 9.15 3.65*
12 - 15.9 oz. 10.55 5.05
16 - 19.9 oz. 11.95 6.45
20 - 23.9 oz. 13.35 7.85
24 - 27.9 oz. 14.75 9.25
28 - 31.9 oz. 16.15 10.65
32 - 34.9 oz. 17.55 12.05
35 - 39.9 oz. 18.95 13.45
up to 4 pounds 35.30 29.20 Ships Priority Mail
1-3 weeks
INCLUDES TRACKING
up to 5 pounds 37.65 32.15
over 5 pounds 40.95 35.45
*We have reduced the standard rates for Canadian orders over 8 oz to reflect a $5.50 shipping discount (for example an 8 ounce package ships for $3.65 instead of the $9.15 standard rate). This roughly equates to the US shipping discount for orders over $55.



International Shipping Rates: Delivery Estimate
(from shipment date)
Weight:
Rates 2-5 weeks
0 - 3.9 oz. 9.45 Ships First Class International Package
2-5 weeks
NO TRACKING
4 - 7.9 oz. 12.75
8 - 11.9 oz. 14.90 9.40*
12 - 15.9 oz. 16.75 11.25
16 - 19.9 oz. 18.60 13.10
20 - 23.9 oz. 20.45 14.95
24 - 27.9 oz. 22.30 16.80
up to 2 pounds 23.95 18.45 Ships Priority Mail Flat Rate
2-5 weeks
NO TRACKING
up to 5 pounds 59.95 54.45
We ship orders to addresses within Australia, Austria, Belgium, Denmark, Finland, France, Germany, Greece, Iceland, Ireland, Italy, Netherlands, New Zealand, Norway, Singapore, Spain, Sweden, Switzerland and the United Kingdom
*We have reduced the standard rates for international orders over 8 oz to reflect a $5.50 shipping discount (for example an 8 ounce package ships for $9.40 instead of the $14.90 standard rate). This roughly equates to the US shipping discount for orders over $55.


Thank you all for your support!
I'm working on some new Verve that should be releasing late February!

6 comments:

Marisa said...

What a headache for you, Julee!! You are so gracious in your shipping charges and I always appreciate your looking out for those of us outside the US :) Hoping it is a win/win for you.

Teresa Kline said...

wow Julee, you have been very busy! You have also been very generous with the discounts, thank you for all your hard work; it is appreciated!

hugs *~*

Sheena Brooks said...

As a loyal Canadian customer of so many U.S. based companies, I too was shocked when I started receiving notices from them about the changes in shipping. But I have to say Julee, the rates you have posted here are still VERY reasonable. I will definitely still be getting my Verve on!

Sari said...

I'll still be ordering4 sure!

Tamika said...

OK!

Tangii said...

What a pain for you Julee! I think your new "plan" is more than fair and reasonable! Thanks for being up front about this and for the awesome communication! Once again, Verve rocks!